“We just wrapped up our week with the team, and one of the first things I wanted to do was say thank you. Jessica's session was incredibly impactful, and we referred to the ideas of 'so now what…' and 'bring the joy' in many other conversations throughout the balance of our conference. I have no doubt that what Jessica shared will become part of our culture.”
Joy is how hospitality teams handle hard better, and how guests feel the difference.
Hospitality has a truth most industries can dodge: your product is your people's energy. Every interaction, from the front desk and dining room to the trailhead and tour bus, transfers whatever your team is actually feeling. Burned-out teams can't fake warmth for a full season.
As a hospitality keynote speaker, Jessica brings guest-facing teams a simple but powerful insight: people don't just experience energy, they reflect it. She gives hospitality teams practical tools to protect and rebuild their energy through long seasons, staffing gaps, and demanding guests, so service stays genuine when the pressure is real.
Jessica keynoted for Pursuit Collection, one of North America's leading travel and attractions
companies. Her ideas became part of their ongoing culture conversations, not just a conference moment.
From Surviving to Thriving Sustain the Energy Your Guest Experience Depends On
Your Audience Will Learn How to
